Sunday, September 09, 2007

Airport Fiasco

Katie and I flew out to Jodie's house in Indiana last week for a girls weekend. The plan was for Mom, Gina, and Jana to fly into Indianapolis Saturday early morning (1:00am). I was to meet them in the airport as my flight was scheduled to come in at 12:30am. Unfortunately, there was some mechanical problems with my plane and we ended up being 9 hours delayed. Yes, I was stuck in the John Wayne Airport for 9 hours with my 18 month old. Luckily she is pretty mellow because I really didn't bring anything to entertain her. We walked a while and she enjoyed standing up on the armrests of the chairs and then jumping off (over and over again). I'm glad I brought some lunch for her because all the airline offered us were those little cracker snack packs that you can buy on the plane. Pitiful. They did offer a travel voucher and told us that we would be put up in a hotel in Chicago before catching our connecting flight the next morning.

We were scheduled to leave at 1:23pm and finally taxied away from the gate at 9:30pm. Katie managed to sleep fitfully on the plane but I didn't get a wink of sleep. We arrived at 3:15am in Chicago and were told that the O'Hare Hilton (right on the premises) was not available to us since it was a holiday weekend. United was willing to give us hotel vouchers for a hotel 30 minutes away but wouldn't pay for the shuttle to get us there. Unfortunately, our flight from Chicago to Indianapolis was leaving at 7:30am so we only had 4 hours total to find Katie's carseat, get to a hotel, check-in, sleep for an hour, try and drag myself out of bed, get to the aiport in time to check-in, go through security, and make the flight on time. Fat chance. SO... Katie and I got to kill 4 hours of time during the most exhausting part of the night. She had already had a nap so she was wide-eyed and bushy tailed. I was just bushed.

I was disappointed that we weren't even offered meal vouchers since they weren't able to accomodate us in any way with the hotel. I will definitely be writing a letter to United Airlines. I'm not excited to use their travel voucher anytime soon.

(On a positive note: Our returning flights were ahead of schedule and we landed 30 minutes earlier than expected.)

5 comments:

Natalie said...

Ugh! Total nightmare! You'd better write that letter! So infuriating! How could they not feed you?? That's just ridiculous! So glad Katie is such an angel! If one of my kids had been fussy, I probably would have let her wail just to bug them! :)

Jodie said...

Oh good, Jen! I was hoping that your return flight was completely event-less. Glad you even landed a bit early!

And I agree, you need to make sure to write that letter!

jenerekfamily said...

I wrote the letter yesterday and if nothing else, it was very theraputic. :)

Kimmie said...

Oh Jen, I am so sorry! I'm glad you wrote that letter because they definitly need to know so they can improve service to their customers. I sure hope nothing like that happens during our trip to West Virginia. I'm so relieved to be traveling with my parents this time around. I've done trips by myself but to like CA or UT. WV is a different story...

Hannah Cepeda said...

Oh Jen, what a disaster. I can't even imagine going through that. You're a champ. Glad to hear that your trip back wasn't as painful as getting there.